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Privacy Policy

 

This Privacy Policy explains how Jennie Carwardine (“I”, “me”, or “my”) collects, uses, and protects your personal data when you visit my website, www.jencarwardine.com, and use my services. I am committed to protecting your personal data and your rights under the UK General Data Protection Regulation (UK GDPR).

 

1. Who I Am

I, Jennie Carwardine, am the data controller responsible for your personal data.

Contact details:
Email: jenniecarwardine@gmail.com
Postal address: Available upon request or provided on official documents such as invoices.

 

2. What Data I Collect

I may collect and process the following personal data:

  1. Contact details: Name, email address, phone number (if provided)

  2. Purchase data: Billing information and order history

  3. Technical data: IP address, browser type, device information, cookies

  4. Usage data: How you use my website and services

  5. Account data: Login details, account activity, and content access

  6. Health-related information (optional): Information you voluntarily provide before classes (e.g. injuries or medical conditions)

I only collect health-related data where you provide explicit consent, and solely to support your safe participation in classes.

 

3. How I Use Your Data

I use your personal data to:

  1. Provide access to classes, content, and services

  2. Manage bookings, payments, and communications

  3. Send updates, reminders, and newsletters (only with your consent)

  4. Respond to enquiries, feedback, or complaints

  5. Comply with legal obligations (e.g. accounting and tax requirements)

 

4. Legal Bases for Processing

I process your personal data under the following lawful bases:

  1. Contractual necessity – to deliver services you purchase or book

  2. Consent – for marketing emails and health-related information

  3. Legal obligation – to comply with UK law

  4. Legitimate interests – to improve my services and communication

 

5. How Your Data is Stored and Shared

Your data is stored securely using trusted third-party providers. Some providers may store or process data outside the UK or European Economic Area (EEA). Where this happens, appropriate safeguards are in place.

I may share your data with:

  1. Wix (website hosting and member accounts)
    https://www.wix.com/about/privacy

  2. Payment providers (e.g. Wix Payments, PayPal)

  3. Mailchimp (email marketing)
    https://mailchimp.com/legal/privacy/

  4. Zoom or YouTube (for delivering online classes or content)

  5. Google (Gmail) (for managing email communications)
    https://policies.google.com/privacy

  6. Meta platforms (Instagram and WhatsApp) for communication
    https://www.facebook.com/privacy/policy

  7. ManyChat (messaging automation via Instagram or other platforms)
    If you interact with automated messages (for example, requesting a class link or free resource), your interaction data may be processed by ManyChat to deliver the requested information and follow-up messages where you have engaged with such services.
    https://manychat.com/privacy

  8. Legal or regulatory authorities where required

I do not sell or rent your personal data to third parties.

 

6. Cookies and Analytics

I use cookies to ensure the proper functioning of my website and to understand how visitors use it. This may include tools such as Wix Analytics or Google Analytics.

You can manage or disable cookies through your browser settings. A cookie consent banner may be used where required.

 

7. Your Rights

Under UK GDPR, you have the right to:

  1. Access the personal data I hold about you

  2. Request correction of inaccurate or incomplete data

  3. Request deletion of your data (where legally permitted)

  4. Object to or restrict how your data is processed

  5. Withdraw consent at any time (for marketing or health data)

  6. Lodge a complaint with the Information Commissioner’s Office (ICO):
    https://www.ico.org.uk

 

8. Data Retention

I retain your data only as long as necessary for the purposes outlined in this policy:

  1. Financial records: typically retained for 6 years (UK legal requirement)

  2. Account data: retained while your account remains active

  3. Marketing data: retained until you unsubscribe or request deletion

If you would like your data deleted, please contact me using the details above.

 

9. Changes to This Policy

I may update this Privacy Policy from time to time. Any updates will be posted on this page and, where appropriate, communicated via email.

 

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Jenniecarwardine@gmail.com

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